Case Study: Guaranty Trust Bank Plc (GTBank) achieves end-to-end workflow automation with ProcessMaker

GTBank increases processes by 30% with Decisions

Guaranty Trust Bank Plc (GTBank) needed to stay competitive and meet growing customer demands, but its outdated business process management suite lacked the necessary customization, scalability, and features. The bank's challenge was to centralize critical tasks that were being handled at individual branches and to integrate a new system with the Swift Financial Messaging Service for foreign exchange transactions. This led them to adopt the ProcessMaker workflow platform.

ProcessMaker provided a robust and intuitive solution that streamlined all of GTBank's branches and processes into one platform. The results were significant, with the bank increasing its automated processes by almost 30% and completing over 4 million cases in six years. ProcessMaker became the most widely used application at the bank, enabling end-to-end automation for critical processes and improving efficiency for its 7,500 users.

Guaranty Trust Bank Plc (GTBank)