Case Study: a leading privately held banking institution achieves lower development costs and reduced compliance risk with Decisions

Privately Held Bank in the USA with $14B in Assets Reduces Development Costs by Over 50%

A leading privately held banking institution, one of the largest in the US, faced significant challenges in its mortgage servicing division. The highly regulated environment required extensive manual paperwork and was hampered by rigid, siloed applications that could not support dynamic workflow needs. After an internal search, the bank partnered with Decisions to find a solution for rapid development and business process automation.

Decisions implemented its no-code business process automation platform, which drastically reduced development costs. The initial project, originally quoted at 2,500 hours for custom development, was delivered in just 1,000 hours. The solution automated processes, allowing six full-time employees to be reassigned, significantly reducing compliance risk and paper document use. The success of this first project led the bank to expand its use of the Decisions platform for future automation efforts.