Case Study: 3 Degrees North helps The Legal Practice Board of Western Australia streamline workflows with ProcessMaker

3 Degrees North cuts manual processing delays with Decisions

3 Degrees North, a technology consulting firm, partnered with vendor Decisions to address operational challenges faced by The Legal Practice Board of Western Australia. The Board struggled with legacy systems causing significant backlogs, fragmented data across platforms, and inefficient manual workflows, leading to unpredictable processing times and a poor user experience for members.

Using the ProcessMaker platform from Decisions, a solution was implemented that integrated the Board's CRM, finance, and document management systems into automated workflows. This eliminated manual data entry, provided management with dashboards for workload visibility, and ensured fair, first-in-first-out task processing. Decisions' solution delivered measurable time and cost savings, reduced errors, improved staff efficiency, and enhanced reporting through integration with Microsoft Power BI.

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