Case Study: The Redwoods Group achieves faster, more accurate incident report processing with Decisions

The Redwoods Group cuts incident report processing time with Decisions

The Redwoods Group, a socially conscious commercial insurance provider for youth-serving organizations, faced a challenge in efficiently collecting and processing tens of thousands of annual incident reports from remote locations. Their basic form collector was inadequate for their complex needs, requiring a solution that could handle media attachments and ensure data accuracy. They partnered with ProcessMaker to address this problem.

ProcessMaker implemented a fully automated workflow solution that transformed the back-end process. The new system authenticated users, allowed for media attachments, and automatically routed forms to the appropriate claims adjusters. This resulted in a significant reduction in processing times and a marked improvement in data quality for The Redwoods Group, while also ensuring HIPAA compliance and providing better archival features.

The Redwoods Group