Case Study: Home Care Pulse achieves scalable automation and zero billing errors with Decisions

Home Care Pulse - Customer Case Study

Home Care Pulse, a leading home care industry research and quality assurance firm, was facing scalability limits with its legacy PHP-based system as it expanded beyond its original business model. The company needed a flexible way to integrate tools like Chargebee and HubSpot without rebuilding its core software from scratch, which would have been too costly and time-consuming.

Home Care Pulse chose Decisions, a no-code business process automation platform, to connect its cloud services, centralize business rules, and automate complex data workflows. With Decisions, the team built more than 300 flows and data types in about a month and a half using one developer, eliminated billing errors in production, and saved significant time through visual debugging, unit tests, and automatically generated forms and API endpoints.

Home Care Pulse

Jason Hamilton

Director of IT