Case Study: Access Bank automates 200+ processes with ProcessMaker

Access Bank automates 200+ processes with Decisions

Access Bank sought to improve cross-department collaboration and customer response times as it aimed for international expansion. Its previous workflow software was inadequate, creating inefficiencies and difficulties adapting to new compliance regulations. The bank turned to the ProcessMaker platform from Decisions to streamline its digital transformation and automate processes with minimal coding.

Decisions' ProcessMaker banking workflow automation platform provided a unified solution, connecting multiple departments on a single scalable system. This enabled Access Bank to automate over 200 processes across categories like compliance, operations, and account opening, optimizing its workflow. The solution supported the bank's merger with Diamond Bank, helping it scale to serve over 29 million customers.

Access Bank