Case Study: a major logistics company reduces gate processing time with Decisions Smart Gate Processing System

Major Logistics Company cuts gate processing time by over 60% with Decisions

A major logistics company faced operational inefficiencies at its intermodal terminals, where manual gate processes like paperwork verification and compliance checks caused bottlenecks, long truck queues, and high error rates. To modernize these operations, the company adopted the Decisions low-code platform to build a Smart Gate Processing System (SGPS) that could automate workflows and integrate with various systems.

Using Decisions, the company implemented a solution that automated gate operations by capturing data via OCR and RFID, validating information through API calls, and analyzing real-time sensor data. This resulted in a measurable impact, including a reduction of average gate processing time by over 60 percent, the virtual elimination of verification errors, and improved regulatory compliance, allowing staff to focus solely on exceptions.