Case Study: BBVA Prevision AFP improves technical assistance efficiency with ProcessMaker

BBVA Prevision AFP cuts technical assistance delays for 600,000 customers with Decisions

BBVA Previsión AFP, a leading pension fund provider in Bolivia, faced challenges with inefficient technical assistance for its employees. Issues were not addressed promptly, all problems were escalated to a central technical department, and the process relied on paper reports. Decisions implemented its platform to digitalize and orchestrate the Technical Assistance Request Process.

The solution from Decisions automated the assignment of cases and enforced deadlines for resolution, with automatic notifications to management if issues were not resolved. This resulted in increased managerial effectiveness and process efficiency, while also decreasing system downtime by eliminating bureaucratic steps and ensuring timely assistance.

BBVA Prevision AFP