Case Study: a mortgage service provider reduces loan processing time with Decisions

Mortgage Service Provider reduces loan processing time by 40% with Decisions

The mortgage service provider faced challenges with manual loan application processes, including data errors, slow processing times, and a high dependency on IT. To overcome this, they partnered with Decisions to implement its no-code platform to automate and streamline their broker submission workflows.

Using Decisions, the company built a custom loan submission wizard that integrated real-time data validation, document collection, and e-signatures. This solution reduced loan application processing time by more than 40%, significantly cut manual errors, and improved broker satisfaction by providing an intuitive, guided process. Decisions enabled the company to scale its operations without adding staff.