Case Study: Shift4 reduces manual work with Decisions

Shift4 lightens the load by automating merchant bank account changes

Shift4, a leader in secure payment processing, needed to replace rigid custom-built Windows applications that required hours of manual work to process merchant changes. To support global growth and reduce support burden, the company looked for a business process automation solution and chose Decisions to help automate self-service bank account updates and other internal pain points.

Using the Decisions Intelligent Process Automation platform, Shift4 put its proof-of-concept into production and automated workflows for bank account changes, profile updates, and authorized contact management. Decisions enabled dashboards, rules-based processing, and integrations with internal systems, helping Shift4 reduce manual labor by 25% and save 10 days of manual labor per user request, while also improving transparency across teams and processes.

Shift4

Brendan Lauber

Chief Technology Officer