Case Study: Kaiser Permanente achieves faster, more transparent financial workflows with ProcessMaker

Kaiser Permanente automates 5,000+ annual cases with Decisions

Kaiser Permanente, serving over 50 local markets across the United States, faced significant inefficiencies in its critical financial processes. These processes, which included evaluating requests for equipment and capital, were plagued by protracted approval timeframes, miscommunication, and a severe lack of visibility due to a reliance on clunky, manual spreadsheets. To address this challenge, they turned to the vendor ProcessMaker for a solution involving tailored workflow automations.

ProcessMaker's professional services team custom-built three new automated workflows to transform Kaiser Permanente's most important financial processes. This solution provided full control and visibility, dynamically adjusted approval requirements, and created a precise audit log. The results were highly measurable: the new workflows now run more than 5,000 cases annually and significantly reduced the amount of time spent on each request, enabling teams to disburse capital and equipment to healthcare facilities nationwide much faster.

Kaiser Permanente