Case Study: CUNY School of Law achieves greater transparency and efficiency with Decisions via ProcessMaker

CUNY School of Law automates 6 workflows with Decisions

CUNY School of Law faced a challenge with numerous manual processes that lacked tracking, accountability, and transparency. These paper-based and email-reliant workflows, particularly within its Admissions Office, were time-consuming, prone to error, and costly. The school needed to digitize and automate these processes to improve efficiency and coordination across departments using ProcessMaker's workflow automation solution via AWS.

ProcessMaker implemented a cloud-based, intelligent workflow automation solution that modernized communications and streamlined operations. The results included greater organizational transparency, accountability, and significant cost savings. CUNY School of Law now operates with greater agility, has improved staff productivity, and can automatically notify students and direct them to the right personnel without human interference.

CUNY School of Law