LiveChat B2B Case Studies & Customer Successes

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Best live chat and help desk software for customer support and online sales. LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat. Over 28,000 companies rely on LiveChat in their everyday duties. Some of the major ones include: Ikea, Acer, Samsung, RyanAir, PayPal, Kaspersky Lab, LG, Suzuki, and Renault. Try LiveChat for free!

Case Studies

Showing 72 LiveChat Customer Success Stories

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Aceable achieves 97% customer satisfaction with LiveChat

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American Business and Technology University achieves organized, clutter-free student communication and 50% fewer phone calls with LiveChat

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Appsvio Sources Product Ideas and Provides One-Of-A-Kind Support in the Atlassian Ecosystem

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AutoAccessoriesGarage.com achieves 485% conversion boost with LiveChat

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AWeber achieves 95% customer satisfaction with LiveChat

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Bank of American Fork achieves improved, multichannel customer service with LiveChat

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BBB Boston achieves faster, scalable customer service with LiveChat

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Benchmark closes more sales and retains customers with LiveChat

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British Film Institute extends support hours and achieves 97% customer satisfaction with LiveChat

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Cabins of the Smoky Mountains achieves faster customer service and increased bookings with LiveChat

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Central Desktop achieves scalable, high-satisfaction customer support with LiveChat

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cPanel achieves 94% customer satisfaction with LiveChat

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Credigo achieves faster responses and higher customer satisfaction with LiveChat

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Depositphotos achieves higher conversions and faster multilingual customer support with LiveChat

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Deviniti reduces Jira tickets and boosts customer satisfaction with LiveChat

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Direct365 (UK workplace‑essentials provider) achieves faster query handling and higher conversions with LiveChat

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District 49 achieves improved parent communication and stronger community relationships with LiveChat

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EasyCompanies achieves fewer support calls and faster customer service with LiveChat

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Easycredit achieves 93% customer satisfaction and faster support with LiveChat

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Edmund Optics achieves almost 50% of customer interactions with LiveChat

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Europcar achieves increased online reservations and customer engagement with LiveChat

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Finnchat achieves faster response times and higher conversions with LiveChat

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ForSaleByOwner achieves 100% annual growth with LiveChat

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Fox Rent A Car achieves 800 daily chats and a surge of new leads with LiveChat

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GetResponse achieves higher customer retention through faster customer service with LiveChat

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Green Retreats achieves control of sales communications and instant customer responses with LiveChat

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GreenState Credit Union Substantially Lowers Their Overall Cost per Interaction

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Grove City College achieves 600–700 new student contacts per month and faster admissions support with LiveChat

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GTT achieves a 50% reduction in phone calls with LiveChat

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HomeExchange achieves scalable, multi-language customer support by replacing phone and email with LiveChat

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HostAdvice.com achieves 19% more sales with LiveChat

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icelolly.com achieves £338k revenue and higher-quality leads with LiveChat

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Innovations for Learning achieves faster, easier in-app support with LiveChat

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Jerome's Furniture achieves 10x higher conversions with LiveChat

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Kinguin achieves 97% customer satisfaction with LiveChat

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Lift Kits 4 Less achieves 1-minute response times, 90% customer satisfaction and sales growth with LiveChat

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Logical Position achieves a 30% sales increase with LiveChat

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Lunarpages achieves 15% on-site sales increase with LiveChat

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Luxury Estates International achieves a 30% increase in customer conversions with LiveChat

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Media Temple makes chat its primary, faster 24/7 customer support channel with LiveChat

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Montway Auto Transport gets customers to choose chat over phone for 24/7 support with LiveChat

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Movember achieves 97% customer satisfaction over 13,155 chats with LiveChat

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Mr Lender achieves 10% higher customer engagement with LiveChat

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Nju Mobile achieves higher sales and stronger brand awareness with LiveChat

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OptinMonster achieves 16x higher average customer value with LiveChat

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Otel.com achieves 84% customer satisfaction and 24/7 instant support with LiveChat

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PATLive achieves 48% customer base growth with LiveChat

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Pickaweb achieves 95% customer satisfaction and scalable 24/7 support with LiveChat

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Pioneer Millworks Increased Average Opportunity Value by 16%

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PlasticPrinters.com achieves $12,800/month lead acquisition savings and $65,000/month in new business with LiveChat

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Prijsvergelijken.nl achieves 10–20% revenue growth and builds customer trust with LiveChat

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PureVPN achieves 20% sales increase and 94% customer satisfaction with LiveChat

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Recurly achieves faster ticket resolution — 70% of tickets resolved within 2 hours — with LiveChat

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Regentsmead wins Innovation Award and boosts online deals with LiveChat

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Resume Companion achieves 10% conversion rate increase with LiveChat

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Roku achieves rapid, scalable live customer support and reduced phone volume with LiveChat

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Rushcliff achieves faster response times and improved customer satisfaction with LiveChat

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Scottevest achieves proactive, personalized customer service and increased conversions with LiveChat

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How Sensorem turns higher customer satisfaction into extending average contract length and increased customer lifetime value

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How Sephora Uses LiveChat To Grow Sales and Increase Customer Satisfaction

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SmugMug achieves 94% customer satisfaction with LiveChat

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Tele2 achieves scalable, proactive customer service and increased conversations with LiveChat

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The Chat Shop achieves 5× conversion increase and 98% customer satisfaction with LiveChat

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The Pilot Group achieves 99.4% customer satisfaction with LiveChat

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Tier1FX achieves faster, higher-quality customer support with LiveChat

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Touch Support achieves 30% revenue growth and 11% higher customer satisfaction with LiveChat

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TripShock achieves double-digit sales growth with LiveChat

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Unimart achieves 4.9‑star customer satisfaction and converts first‑time buyers into repeat customers with LiveChat

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University of Windsor achieves 96% customer satisfaction with LiveChat

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Valley Driving School achieves 94% customer satisfaction and 24/7 three‑second responses with LiveChat

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Warby Parker achieves faster customer support and higher satisfaction with LiveChat

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Wizzcash achieves faster responses and higher conversions with LiveChat

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