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Visit WebsiteAceable Reaches 97% of Customer Satisfaction Using LiveChat
Aceable
Tamina Zaheri
Customer Experience Advisor
LiveChat
Best live chat and help desk software for customer support and online sales. LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat. Over 28,000 companies rely on LiveChat in their everyday duties. Some of the major ones include: Ikea, Acer, Samsung, RyanAir, PayPal, Kaspersky Lab, LG, Suzuki, and Renault. Try LiveChat for free!
Case Studies
Showing 72 LiveChat Customer Success Stories
ABTU takes off with an organized customer service via LiveChat
American Business and Technology University
Lute Atieh
Chief Operating Officer
Appsvio Sources Product Ideas and Provides One-Of-A-Kind Support in the Atlassian Ecosystem
Appsvio
Chris Skoropada
Chief Executive Officer
AutoAccessoriesGarage.com gets 485% conversion boost with LiveChat
AutoAccessoriesGarage.com
Kyle Therriault
VP of Internet Strategy & Business Development
AWeber Reaches 95% of Customer Satisfaction with LiveChat
AWeber
Chris Henrich
Director of Customer Solutions
Bank of American Fork delivers high customer service standards with LiveChat
Bank of American Fork
Joshua Everton
VP and eSolutions Manager
BBB Boston Improves customer service with LiveChat
BBB Boston
Deanna Liberti
Vice President of Operations, BBB Boston
Benchmark Closes More Sales and Retains Customers with LiveChat
Benchmark
Daniel Miller
Marketing Director
British Film Institute extends service hours by outsourcing their LiveChat support
British Film Institute
Paul Lewis
Service Operations Manager
Cabins of the Smoky Mountains speeds up its customer service thanks to LiveChat
Cabins of the Smoky Mountains
Dustin Burke
IT Coordinator
Central Desktop increases its use of LiveChat as the company grows
Central Desktop
Mark Fordham
Director of Services
cPanel Reaches 94% of Customer Satisfaction with LiveChat
CPanel
Jeremy Maldonado
Customer Service Representative
Credigo provides a fresh approach to customer service in the online loans market using LiveChat
Credigo
Arim Salci
CEO
Depositphotos aiming for 100% customer satisfaction score
Depositphotos
Anna Zakharchenko
Head of Sales Department
Deviniti - Customer Case Study
Deviniti
Piotr Dorosz
Chief Executive Officer
Direct365 uses two types of LiveChat invitations to get in touch with visitors
Direct365
Kristin Hodgkinson
Digital Marketing Manager
District 49 uses LiveChat to build strong relationship with its community
District 49
Dustin Senger
Digital Communications Specialist
EasyCompanies cuts the red tape with efficient support via LiveChat
EasyCompanies
Alex Whiteside
Managing Director
Easycredit sets new customer service standards using LiveChat
Easycredit
Babel Poli
Customer Service Manager
Edmund Optics® Handles Almost 50% of Customer Interactions through LiveChat
Edmund Optics
Greg Wolf
Product Support Manager
Europcar Turns Visitors into Potential Customers with LiveChat
Europcar
Hervé Epp
Fleet Remarketing Coordinator
Finnchat - Customer Case Study
Finnchat
Marko Toivonen
Head of Region
ForSaleByOwner is growing 100% a year since they implemented LiveChat
ForSaleByOwner
Colin Sacks
Owner
Grasping new opportunities through an online chat
Fox Rent A Car
Jakub Kopiczak
Marketing Manager
GetResponse increases customer retention with faster customer service through LiveChat
GetResponse
Marcin Łańcucki
Customer Success Director
How Green Retreats Uses LiveChat to Control the Flow of Communication into the Sales Office
Green Retreats
Vari Vilson
Assistant Marketing Manager
GreenState Credit Union Substantially Lowers Their Overall Cost per Interaction
GreenState Credit Union
Sierra Woodall
Member Assistance Center Supervisor
Grove City College helps future students apply using LiveChat
Grove City College
Sarah Gibbs
Director of Admissions
GTT Uses LiveChat as a Primary Support Channel and Reduce the Number of Phone Calls by 50%
GTT
Justin Nedd
Chief Executive Officer
Home Exchange substitutes phone and email communication with LiveChat
HomeExchange
Ed Kushins
HomeExchange
HostAdvice.com Increases Sales by 19% With Hosting Recommendations Over LiveChat
HostAdvice.com
Ariel Hochstadt
Co-Founder
Icelolly.com increases their revenue thanks to LiveChat
icelolly.com
Christine Ackroyd
Customer Liaison Assistant
Innovations for Learning brings new quality of in-app support with LiveChat
Innovations for Learning
Randy Burgess
Chief Technology Officer
Jerome’s Furniture sees 10x times better conversion after implementing LiveChat
Jerome’s Furniture
Scott Perry
Director of Ecommerce
Kinguin Makes Livechat Their Main Communication Channel and Reach 97% of Customer Satisfaction
Kinguin
Michal Haze
Head of Customer Experience
Lift Kits 4 Less grows sales with LiveChat installed at their Magento store
Lift Kits 4
Tim Corona
National Sales Manager
Logical Position Increases Sales by Over 30%
Logical Position
Tony Palazzo
VP of Marketing
Lunarpages notes 15% sales increase with LiveChat
Lunarpages
Alfonso Fernandez
Marketing Manager, Lunarpages
Luxury Estates International delivers the best first–class service thanks to LiveChat
Luxury Estates International
Leah Vigil
Director of Marketing
LiveChat overtakes phone as a main customer service tool at Media Temple
Media Temple
Shiloh Gealogo
Project Manager
Montway Auto Transport Customers Choose LiveChat over the Phone
Montway Auto Transport
Geno M.
Passionate Customer Service Leader
Movember Reaches 97% Customer Satisfaction Over 13,000 Chats with LiveChat
Movember
Alana Tozer
Movember
Mr Lender Increases Customer Engagement With LiveChat
Mr Lender
Robyn Spyers
Marketing Officer
Nju Mobile develops its brand image via LiveChat
Nju Mobile
Anita Patla
Team Manager
OptinMonster increases the average customer value 16 times
OptinMonster
Syed Balkhi
Chief Executive Officer
Otel.com Takes Customer Service to Another Level with LiveChat
Otel.com
Oguz Hasanusta
IT Project Manager
PATLive grows their customer base by 48%
PATLive
Jamie Lowary
Channel Relations Manager
Pickaweb exceeds customer expectations with LiveChat
PickaWeb
Tony Messer
CEO
Pioneer Millworks Increased Average Opportunity Value by 16%
Pioneer Millworks
Deanna Varble
Marketing & Creative Director
How Plasticprinters.com saves thousands on lead generation by using LiveChat
Plastic Printers
Nate Johnson
Marketing Manager, Plastic Printers
Prijsvergelijken.nl builds customer trust using LiveChat
Prijsvergelijken.nl
Edwin Jonker
CEO
PureVPN Increases Sales by 20% and Hits 94% Customer Satisfaction with LiveChat
PureVPN
Sarmad Hussain
Customer Service Team Manager
Recurly improves ticket resolution time with LiveChat
Recurly
Rachel Quick
Senior Director of Customer Support
Regentsmead Wins Innovation Award Using LiveChat
Regentsmead
Jeremy Woolf
New Business Executive
Support from start to end nets 10% conversion rate increase
Resume Companion
Joe Flanagan
Campaign Director, Resume Companion
Live chat being Roku’s advantage in competing with Apple TV
Roku
Vincent Thai
Director of Customer Advocacy, Roku
Rushcliff offers LiveChat within their software
Rushcliff
James Austin
Director, Support Services
Proactive customer service through LiveChat brings Scottevest closer to clients
Scottevest
Scott Jordan
CEO
How Sensorem turns higher customer satisfaction into extending average contract length and increased customer lifetime value
Sensorem
Johan Danielsson
Co-founder
How Sephora Uses LiveChat To Grow Sales and Increase Customer Satisfaction
Sephora
Milena Wojewoda
Digital Project Specialist
SmugMug Supports Customers with LiveChat and Achieves 94% Customer Satisfaction
SmugMug
Denise Twum
Support Process Manager
Tele2 easily runs a large customer service department using LiveChat
Tele2
Josefine Forssell
Customer Operations Manager
The Chat Shop increases sales and delivers 98% customer satisfaction with LiveChat
The Chat Shop
Jonny Everett
Director of Customer Development
The Pilot Group tailors service to customers’ needs thanks to LiveChat
The Pilot Group
Jane Dmitrieva
Sales Manager
Tier1FX takes on the forex market through LiveChat customer service
Tier1FX
Yana Marinova
Back Office & Support Manager
LiveChat helps Touch Support to increase revenue by 30%
Touch Support
Brent Shreve
CMO
TripShock gets a double-digit growth in sales by shifting customer service to LiveChat
TripShock
Greg Fisher
CEO and Co-Founder
How Unimart Excels in Customer Service by Using the Data Available in Customer Insight
Unimart
Roberto Jimenez
General Director
UoW’s Library Provides Smooth Communication on Their Website
University of Windsor
Annette Demers
Law Librarian
Valley Driving School - Customer Case Study
Valley Driving School
LiveChat offers a real-time chat alternative to phone and email for Warby Parker
Warby Parker
Mara Castro
Director of Customer Experience
Wizzcash.com provides fast answers to urgent questions using LiveChat
Wizzcash
Daniel Tannenbaum
Digital Marketing Manager
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