Case Study: TripShock achieves double-digit sales growth with LiveChat

TripShock gets a double-digit growth in sales by shifting customer service to LiveChat

TripShock, a Florida-based online reseller of tours, attractions and lodging, was struggling in a crowded travel market where visitors frequently bounced before booking. High phone-support costs, ineffective email handling, and few ways to engage browsing visitors made it hard to convert interest into sales.

They implemented LiveChat—using automated greetings after 180 seconds, a ticketing system to replace email, and MailChimp integration for follow-up—so visitors could get instant, free help and subscribe to offers. Conversations rose 50%, customer satisfaction reached 88%, they gained about 20 newsletter subscribers, cut phone reliance, and saw sales increase an estimated 10–15%.

TripShock

Greg Fisher

CEO and Co-Founder