Case Study: The Chat Shop achieves 5× conversion increase and 98% customer satisfaction with LiveChat

The Chat Shop increases sales and delivers 98% customer satisfaction with LiveChat

The Chat Shop is a UK-based end-to-end live chat provider that helps businesses across industries turn website visitors into leads and resolve support issues. Their main challenge was delivering the right solution quickly for highly varied client needs so customers get fast, effective answers and better conversion outcomes.

They implemented and customized LiveChat with proactive greetings, rigorous agent training, deep reporting and API-driven analytics to monitor conversions and satisfaction. Results included a 5x higher conversion rate, 50% more leads, 98% customer satisfaction, Vita Student converting 42.5% of chats, a property client closing $4.4M in nine months, 150% higher engagement and sub-30s first response times.

The Chat Shop

Jonny Everett

Director of Customer Development