Case Study: Appsvio delivers faster, above-and-beyond customer support with LiveChat

Appsvio Sources Product Ideas and Provides One-Of-A-Kind Support in the Atlassian Ecosystem

Appsvio, a creator of Jira apps for the Atlassian Marketplace, was struggling to manage customer communication across too many channels, and email alone was not enough. Their earlier live chat setup didn’t integrate well with Jira Service Management, making support harder to track and slowing responses.

Appsvio implemented LiveChat, embedding it directly inside their apps and configuration pages so users could reach support in real time. With LiveChat, the team delivers faster help, uses screenshots and integrations with HubSpot and Calendly to resolve issues more efficiently, and answers 80% of live-chat questions during the conversation. The result is stronger customer satisfaction, a 4.7/5 Jira Service Desk rating, and valuable feedback that also helps Appsvio develop new products and features.

Appsvio

Chris Skoropada

Chief Executive Officer