Case Study: ForSaleByOwner achieves 100% annual growth with LiveChat

ForSaleByOwner is growing 100% a year since they implemented LiveChat

ForSaleByOwner is an Australian company that helps people sell homes without real estate agents by providing marketing tools that save clients commission and advertising costs. To build trust and convert more visitors, the company faced the challenge of increasing sign‑ups and sold advertising packages by offering faster, more reliable customer support.

They implemented LiveChat with separate accounts for sales and support, using mobile apps, canned responses and an after‑hours ticket form to deliver real‑time, on‑demand help. The faster, more accessible service boosted enquiries and conversions—customers who chat typically sign up soon after—and the business has grown roughly 100% year over year, with hundreds of packages sold.

ForSaleByOwner

Colin Sacks

Owner