Case Study: Green Retreats achieves control of sales communications and instant customer responses with LiveChat

How Green Retreats Uses LiveChat to Control the Flow of Communication into the Sales Office

Green Retreats is a UK maker of bespoke garden rooms for private, educational and corporate use, known for projects with clients like The National Trust and Kensington Palace Gardens. As their product generates many quick questions and customers increasingly expect instant replies, the team needed a simple, modern way to manage incoming enquiries without overwhelming the sales office.

They installed LiveChat site-wide and in email campaigns, with a 10-person sales team rotating three agents on chat, mobile app coverage for after-hours, and an automated greeting after visitors view four pages. The result: smoother, faster customer conversations (about 700 chats from greetings last year), fewer phone calls and emails, improved training via chat archives, daily sales opportunities and a high customer satisfaction rate (92%).

Green Retreats

Vari Vilson

Assistant Marketing Manager