Case Study: Rushcliff achieves faster response times and improved customer satisfaction with LiveChat

Rushcliff offers LiveChat within their software

Rushcliff, the maker of Private Practice Software (PPS) for clinics and cosmetic providers, wanted to improve customer communication and make pre-sales and in-product support more approachable for busy or phone-averse users. Their challenge was to shorten response times and increase engagement without adding friction for clients.

They added LiveChat to their website, knowledge base and directly inside the PPS product—using a non‑intrusive one‑click pop-up, ten agents and canned responses to deliver instant help. The result: faster, more accessible support, strong positive customer feedback, increased support engagement, and plans to expand usage as more clients update to the latest version.

Rushcliff

James Austin

Director, Support Services