Case Study: Easycredit achieves 93% customer satisfaction and faster support with LiveChat

Easycredit sets new customer service standards using LiveChat

Easycredit is a Stockholm-based online loans provider founded in 2006 that now serves over 90,000 customers. Facing the common banking challenge of long waits and bureaucratic service—customers were frequently frustrated by phone hold times—Easycredit set out to modernize support and make borrowing simpler and faster.

Easycredit implemented LiveChat for its simplicity and design, offering faster, more informative help (one agent can handle multiple chats, send links, and chats are recorded for QA). The change boosted customer satisfaction from 81% to 93%, helped conversion rates, and the company plans to expand LiveChat coverage and features.

Easycredit

Babel Poli

Customer Service Manager