Case Study: Scottevest achieves proactive, personalized customer service and increased conversions with LiveChat

Proactive customer service through LiveChat brings Scottevest closer to clients

Scottevest, a travel-apparel company known for functional clothing for travelers, wanted to extend its product innovation to customer service by giving shoppers quick, real-person answers online. After testing other providers, the company chose LiveChat to create a proactive support channel that could engage visitors and resolve questions in real time.

Using LiveChat with Google Analytics and Desk.com integrations, agents proactively invite visitors and handle multiple concurrent chats, boosting efficiency. The chat saw immediate uptake, uncovered new customer questions, increased conversions and satisfaction, and delivered high value at minimal cost according to the company.

Scottevest

Scott Jordan

CEO