Case Study: PureVPN achieves 20% sales increase and 94% customer satisfaction with LiveChat

PureVPN Increases Sales by 20% and Hits 94% Customer Satisfaction with LiveChat

PureVPN, a global VPN provider with 750+ servers in 180+ locations, needed a better way to support a growing user base and improve on‑site conversions. Existing tools didn’t provide the internal metrics and real‑time capabilities their customer‑centric team required, so they looked for an easy-to-use live communication solution.

By implementing LiveChat — using features like agent performance reports, geolocation and revenue tracking, branded chat windows, canned responses, auto-invites and department routing — PureVPN improved online assistance and guided users through checkout. The result: up to a 20% increase in sales, a 94% customer satisfaction score, a larger support team, and even a major B2B win thanks to 24/7 live chat.

PureVPN

Sarmad Hussain

Customer Service Team Manager