Case Study: Wizzcash achieves faster responses and higher conversions with LiveChat

Wizzcash.com provides fast answers to urgent questions using LiveChat

Wizzcash is a UK-based online lender that provides fast, short-term loans for emergency expenses. As demand grew and the company processed thousands of applications daily, routine phone and email queries began to slow response times and risked harming customer experience—customers in urgent need could not afford delays.

Wizzcash implemented LiveChat across 300+ pages with a small team of agents using desktops, mobiles and tablets, plus daily satisfaction reporting and chat reviews to monitor quality. The change delivered faster, real-time answers, allowed the company to handle many more inquiries, improved conversions and customer satisfaction, produced a strong ROI, and is now being expanded to meet increased demand.

Wizzcash

Daniel Tannenbaum

Digital Marketing Manager