Case Study: Mr Lender achieves 10% higher customer engagement with LiveChat

Mr Lender Increases Customer Engagement With LiveChat

Mr Lender is a UK-based short-term online lender offering emergency loans up to £1,000 that needed to stand out in a crowded, highly regulated market where fast, reliable customer service drives customer choice and conversions.

They implemented LiveChat to deliver fast, personal support across devices, using canned responses and a QA programme to ensure compliance and consistency. The change drove 10% higher website engagement, longer site sessions and improved conversions, helped earn over 14,000 five-star reviews and consumer-voted awards for customer service.

Mr Lender

Robyn Spyers

Marketing Officer