Case Study: Lift Kits 4 Less achieves 1-minute response times, 90% customer satisfaction and sales growth with LiveChat

Lift Kits 4 Less grows sales with LiveChat installed at their Magento store

Lift Kits 4 Less is a US‑wide online automotive retailer selling a wide range of parts and handling 100+ orders and shipments daily. Because automotive fitment is complex and customers frequently ask detailed questions, the company faced high volumes of inquiries and needed near‑instant answers to prevent shoppers from leaving for competitors.

They added the LiveChat plugin to their Magento store to monitor visitors (source, location, activity) and answer queries in real time. The result: faster support with an average response time of about 1 minute, a 90% customer satisfaction rate, and measurable sales growth as LiveChat helped convert more visitors into buyers.

Lift Kits 4

Tim Corona

National Sales Manager