Case Study: EasyCompanies achieves fewer support calls and faster customer service with LiveChat

EasyCompanies cuts the red tape with efficient support via LiveChat

EasyCompanies, an Australian firm that simplifies business registration, faced slow, call-heavy customer support where repeated ID questions and long wait times delayed answers. Their challenge was to reduce inbound phone calls and make support faster and more convenient for customers.

They implemented LiveChat (integrated with Zendesk) so agents can handle multiple customers, see visitor data and page context, and use message sneak-peek to speed responses. As a result, many larger clients shifted from phone to chat, call volume dropped on days chat was active, response times improved, and the company plans to roll the solution out across other brands.

EasyCompanies

Alex Whiteside

Managing Director