Case Study: Montway Auto Transport gets customers to choose chat over phone for 24/7 support with LiveChat

Montway Auto Transport Customers Choose LiveChat over the Phone

Montway Auto Transport is a national, market-leading car shipping company (fully bonded, licensed, and Inc. 500-listed) that has moved over 200,000 vehicles. Operating 24/7, they found many customers didn’t want to call late at night but still expected immediate answers.

To solve this, Montway added LiveChat with a 24/7 team of nine agents, using features like canned responses, visitor info, and chat tagging plus focused agent training. The result: customers increasingly choose chat over phone for faster, more convenient service, easier information delivery by email, and better insights for continuous improvement.

Montway Auto Transport

Geno M.

Passionate Customer Service Leader