Case Study: Tier1FX achieves faster, higher-quality customer support with LiveChat

Tier1FX takes on the forex market through LiveChat customer service

Tier1FX is an STP forex broker built on market expertise, transparency and personalized service. Facing an industry where trading platforms and conditions are often nearly identical, the company needed a way to stand out by delivering faster, more accessible support for international online traders who expect immediate responses.

Tier1FX implemented LiveChat across desktop and mobile, staffed by 15 trained agents offering support in five languages and using features like canned responses and chat transcripts. The chat improved responsiveness, reduced phone costs, boosted sales conversions and client trust — benefits the company credits with contributing significantly to profits and day-to-day operations.

Tier1FX

Yana Marinova

Back Office & Support Manager