Case Study: Prijsvergelijken.nl achieves 10–20% revenue growth and builds customer trust with LiveChat

Prijsvergelijken.nl builds customer trust using LiveChat

Prijsvergelijken.nl is a Dutch product-comparison site for telecom and housing services that puts unbiased, customer-first advice above affiliate revenue. Faced with users who expect near-instant answers and often struggle to choose between similar providers, the company needed a fast, personal way to remove doubts and build trust.

They implemented LiveChat with a small team of agents to deliver quick, accessible support, gather customer feedback, and guide site improvements. The live, personal service boosted customer trust, generated many positive Trustpilot reviews, and increased revenue by 10–20%.

Prijsvergelijken.nl

Edwin Jonker

CEO