Case Study: Lunarpages achieves 15% on-site sales increase with LiveChat

Lunarpages notes 15% sales increase with LiveChat

Lunarpages, a California‑based web hosting provider founded in 1998 and serving over 150,000 customers, faced a common challenge: converting website traffic into leads and sales while providing reliable 24/7 support for visitors who prefer not to call. They wanted a way to engage more site visitors in the sales process and quickly resolve customer issues without losing prospects to friction.

To address this, Lunarpages deployed LiveChat with a 50‑agent team, using monitoring and a “customer‑first” chat approach to target visitors, qualify prospects and handle support in real time. The result: on‑site sales rose 15%, leads increased 30%, customer satisfaction improved and the company achieved a positive ROI from the chat implementation.

Lunarpages

Alfonso Fernandez

Marketing Manager, Lunarpages