Case Study: HomeExchange achieves scalable, multi-language customer support by replacing phone and email with LiveChat

Home Exchange substitutes phone and email communication with LiveChat

HomeExchange, a home‑swapping travel platform founded in 1992, needed a more flexible, easy‑to‑deploy way to handle technical, billing and general customer inquiries across a distributed, multilingual support team. After comparing options, the company chose LiveChat because it was simple to set up, easy to contact and offered the right mix of functionality and flexibility.

Starting with a five‑seat deployment, LiveChat quickly became the primary communication channel—now handling about 500 chats a week—replacing much phone and email traffic. Integrations with Google Analytics and Facebook, multi‑language support and canned responses made support more efficient, boosted customer satisfaction and engagement, and turned chat into a key marketing and growth tool for HomeExchange.

HomeExchange

Ed Kushins

HomeExchange