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72 Case Studies
Case Study: HostAdvice.com achieves 19% more sales with LiveChat
A LiveChat Case Study
HostAdvice.com Increases Sales by 19% With Hosting Recommendations Over LiveChat
HostAdvice.com is a global web‑hosting comparison site that helps customers choose from more than 2,500 providers. Faced with users who found comparison tables insufficient and needed more detailed, personalized advice, HostAdvice sought a way to reduce confusion and improve the buying experience.
They implemented 24/7 LiveChat with dedicated agents to offer real‑time hosting recommendations. Chat improved site KPIs (time on site, pages per visit, bounce rate), boosted customer satisfaction and SEO, and now influences about 35% of sales — with 19% of sales attributed directly to chat interactions.
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HostAdvice.com
Ariel Hochstadt
Co-Founder