Case Study: Resume Companion achieves 10% conversion rate increase with LiveChat

Support from start to end nets 10% conversion rate increase

Resume Companion is an online resume-building service that helps job seekers create professional resumes. Facing the limitations of slow email and phone support, the company wanted an on-site, real-time way to build trust and assist customers at the moment they needed help.

They deployed LiveChat with six agents, chat transcripts and Zendesk integration to coordinate support and collect feedback, cutting response times and handling about 1,500 customers per month. The real-time support boosted customer satisfaction, repeat business and word-of-mouth, driving a 10% increase in conversion rate.

Resume Companion

Joe Flanagan

Campaign Director, Resume Companion