Case Study: AWeber achieves 95% customer satisfaction with LiveChat

AWeber Reaches 95% of Customer Satisfaction with LiveChat

AWeber, an email marketing provider serving more than 100,000 businesses, faced rising support volume and a clear customer preference for live chat. Wanting a solution with strong usability, analytics and dependable vendor support, they selected LiveChat to scale service and improve the customer experience.

LiveChat enabled 24/7 proactive engagement by a 35+ member Solutions team working in shifts, using visitor tracking, surveys, reports, macros and integrations while capping agents at three concurrent chats to maintain quality. The platform reduced email and phone load and helped AWeber achieve a 95% customer satisfaction rating.

AWeber

Chris Henrich

Director of Customer Solutions