Case Study: District 49 achieves improved parent communication and stronger community relationships with LiveChat

District 49 uses LiveChat to build strong relationship with its community

District 49, one of Colorado’s fastest-growing school districts overseeing 22 schools, needed a faster, more user-friendly way for parents to find information about school options, events and services. Parents often got lost on the website, hit dead links, or waited too long for phone or email responses, creating frustration and communication gaps.

District 49 added LiveChat across its main site and school sites, staffed by 15 agents who use photos, proactive greetings and transfers to specialized departments, with after-hours contact forms for messages. The result: quicker, more personal responses, fewer frustrated calls and emails, and stronger district–parent relationships—evidenced by 210 chats and 81 tickets handled in one month and positive parent feedback.

District 49

Dustin Senger

Digital Communications Specialist