Case Study: Nju Mobile achieves higher sales and stronger brand awareness with LiveChat

Nju Mobile develops its brand image via LiveChat

Nju Mobile, a young Polish telecom brand launched in 2013 as part of the Orange group, faced the challenge of building its brand and converting web visitors into customers without long-term contracts. To establish trust and awareness through online channels, the company partnered with Call Center Inter Galactica to staff a live chat and deliver quick, informative service that could influence purchasing decisions.

Nju Mobile implemented LiveChat with 11 trained agents (available 8 a.m.–11 p.m.), customized greetings, and close performance monitoring using e-commerce reports, chat archives, and post-chat surveys. The approach generates about 2,000 conversations a week, boosts orders by answering questions in real time, improves agent performance through feedback, and strengthens brand awareness through positive customer experiences.

Nju Mobile

Anita Patla

Team Manager