Case Study: Regentsmead wins Innovation Award and boosts online deals with LiveChat

Regentsmead Wins Innovation Award Using LiveChat

Regentsmead, a London-based development finance firm, needed a more personal, fast and flexible way to originate deals and build a stronger pipeline in an industry normally driven by networking and introductions.

They implemented LiveChat to start immediate, personable dialogues—featuring staff names/photos, attention triggers, chat history and compliant response templates—so visitors get quick answers and ongoing conversations. The change delivered more online deals (about one every six working days) and industry recognition, including the SME Finance Innovation Award and Development Lender of the Year 2016.

Regentsmead

Jeremy Woolf

New Business Executive