Case Study: PATLive achieves 48% customer base growth with LiveChat

PATLive grows their customer base by 48%

PATLive is a 24/7 live answering service serving thousands of small businesses and realized they were missing opportunities by offering only phone support. To capture visitors who prefer not to call and to reduce abandoned sign-ups, they needed an easy-to-install, real-time communication option on their website.

They implemented LiveChat—using features like Scheduling and Chat Transcripts to staff and monitor interactions—and agents started converting visitors during chats. Since March 2013 they handled 7,533 chats, produced 355 signups (4.7% conversion) worth an estimated $1.4M in lifetime value, and grew their customer base by 48%, while also increasing online and phone sign-ups.

PATLive

Jamie Lowary

Channel Relations Manager