Case Study: Aceable achieves 97% customer satisfaction with LiveChat

Aceable Reaches 97% of Customer Satisfaction Using LiveChat

Aceable is a mobile-first platform offering certification and training courses from driver’s ed to real estate. Facing high call volumes and a need for faster, more scalable online support without burning out its shift-based team, Aceable evaluated chat solutions to improve response times, streamline agent training and give customers a convenient messaging option.

Aceable implemented LiveChat—using features like Sneak Peek, canned responses, smart groups, pre/post-chat surveys and a tailored Knowledge Base training course—to shift callers to chat, enable agents to handle multiple conversations and speed up replies. The result: consistently positive customer feedback and a 97% customer satisfaction score from more than 3,000 chats, with noticeable reductions in phone queues and faster first responses.

Aceable

Tamina Zaheri

Customer Experience Advisor