Case Study: Luxury Estates International achieves a 30% increase in customer conversions with LiveChat

Luxury Estates International delivers the best first–class service thanks to LiveChat

Luxury Estates International (LEI) is a Las Vegas–based upscale real estate brokerage that markets luxury homes, high‑rise condos and penthouses to domestic and international clients. With buyers and sellers making time‑sensitive, high‑value decisions, LEI’s challenge was to deliver first‑class, 24/7 customer service that provides immediate, confidential answers and booking confirmations.

LEI implemented LiveChat (desktop and mobile), customized the chat to match its luxury brand, and added features like pre‑chat surveys with MailChimp integration and file sharing for brochures and comps. The real‑time chat improved responsiveness, streamlined showings and relationship building, and increased customer conversion by about 30%, with plans to extend LiveChat into a new responsive site.

Luxury Estates International

Leah Vigil

Director of Marketing