Case Study: Sensorem doubles sales and boosts customer satisfaction with LiveChat

How Sensorem turns higher customer satisfaction into extending average contract length and increased customer lifetime value

Sensorem, a provider of security alarms for seniors, was losing sales opportunities because its previous free live chat tool couldn’t keep visitors engaged when agents were offline. Co-founder Johan Danielsson wanted a better customer support experience on the website and chose LiveChat after being impressed by a retailer’s chat interaction and seeing how it could improve Sensorem’s online conversations.

LiveChat implemented website greetings and a mobile-friendly chat setup that let Sensorem respond quickly without a dedicated support team or developer help. As a result, Sensorem doubled sales, saw a 10% increase in customer satisfaction, a 5% rise in average contract length and customer lifetime value, and achieved 20% monthly revenue growth.

Sensorem

Johan Danielsson

Co-founder