Case Study: OptinMonster achieves 16x higher average customer value with LiveChat

OptinMonster increases the average customer value 16 times

OptinMonster, a conversion-optimization tool that turns abandoning visitors into subscribers and customers, faced a growing volume of pre-sales inquiries and needed to answer questions in real time to close sales faster—yet had no dedicated live-chat team to handle 24/7 demand.

They implemented LiveChat and partnered with LTVPlus to staff four agents, using features like canned responses and automated greetings plus integrations with Google Analytics and HelpScout. The result: faster responses, higher satisfaction (85%), visitors who chatted were 11× more likely to buy and had a 16× higher average customer value, driving increased conversions and revenue.

OptinMonster

Syed Balkhi

Chief Executive Officer