Case Study: Credigo achieves faster responses and higher customer satisfaction with LiveChat

Credigo provides a fresh approach to customer service in the online loans market using LiveChat

Credigo is a Finnish fintech offering fully online, automated loan decisions since 2015. To compete with established banks and win customers in a fast-moving digital market, the startup needed standout customer service and a way to eliminate long wait times for answers.

Credigo implemented LiveChat from day one, using instant chat, customizable responses and built-in surveys to gather feedback and speed up support. The result: trouble-free implementation, up to 100 chats a day, higher customer satisfaction, 86% of customers naming LiveChat the best part of service and 33% citing it as a reason they choose Credigo, helping drive the company’s growth in the Finnish market.

Credigo

Arim Salci

CEO