Case Study: Depositphotos achieves higher conversions and faster multilingual customer support with LiveChat

Depositphotos aiming for 100% customer satisfaction score

Depositphotos, a Florida–based stock photo agency, wanted to improve customer satisfaction and speed up how visitors find and buy images without relying on slow email or phone support. Aiming for a 100% satisfaction score, the team needed a fast, easy-to-use communication channel that could handle pre-sales, online sales and post-sales support for an international audience.

They implemented LiveChat for its simple integration, usability and cost, staffing five operators so two are always online and using features like queueing, chat transfers, supervision, message sneak-peek and multilingual windows (English, German, French, Russian). The chat now handles 300+ conversations weekly, increased visitor-to-buyer conversion, cut support emails by over 10%, generated hundreds of applications daily from day one, and delivered faster responses and new leads that boosted overall customer satisfaction.

Depositphotos

Anna Zakharchenko

Head of Sales Department