Khoros B2B Case Studies & Customer Successes

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Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation.

Case Studies

Showing 100 Khoros Customer Success Stories

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AAA National achieves 40%+ reach and 100%+ engagement growth with Khoros

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AAA achieves 28% higher engagement and 10.2% faster response times with Khoros

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AMC Theatres achieves industry-leading 13:54 response time and 80% CSAT with Khoros

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How Atlassian leveraged community-lead growth initiatives to enhance product feedback and increase product and feature awareness

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Austin Pets Alive! saves $50K and increases monthly posts 148% with Khoros

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Australian Gas Light Company (AGL) achieves $1M ROI and transforms digital customer support with Khoros

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Autodesk achieves scalable peer-to-peer support and 44% increased forum visits with Khoros Community

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Autodesk achieves increased community engagement and peer-to-peer answers with Khoros

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BBC News achieves a 50% increase in social referrals with Khoros

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Bell Canada deflects 300,000 agent calls and cuts support costs with Khoros

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Beyond Bank Australia saves 30+ hours per month and boosts community engagement 50% with Khoros Care

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British Gas achieves scalable, effective social customer care with Khoros Care

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How their efforts have driven sales impact and improved customer satisfaction

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Canon achieves 85% more accepted solutions and 150% higher referral traffic with Khoros

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Canon U.S.A. achieves 85% increase in daily solutions and 2.3M solution views with Khoros Community Platform

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Chip Ganassi Racing cracks the millennial market and doubles event reach with Khoros

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Cisco achieves $54.2M in case-deflection savings with Khoros

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Consorsbank achieves a 4.2/5 customer satisfaction rating and 30% conversion lift with Khoros Community

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Constant Contact achieves $2M in support cost savings and 34% call deflection while prioritizing customer experience with Khoros

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Copa América achieves a 2,700% engagement increase and 318% audience growth with Khoros

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Dairy Management, Inc. reclaims the dairy narrative and drives 43M impressions with Khoros Marketing & Khoros Care

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Dataiku achieves 480% community visit growth and $1M+ cost deflection with Khoros

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Dr. Pierre Ricaud attracts 50,000+ community members and doubles conversions with Khoros Community

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EDF Energy achieves 66% increase in female engineering hires with Khoros

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European Wax Center achieves consolidation from 6 platforms to 1 and 2X faster responses with Khoros

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European Wax Center handles 300% increase in inbound messages and maintains 24-hour SLA with Khoros

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F5 achieves a 36% increase in natural search visits with Khoros

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How Fortinet creates a centralized and reusable knowledge center to boost self-service success rate

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Four Seasons Hotel New York achieves 5% summer revenue lift and double-digit social growth with Khoros

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General Motors achieves rapid enterprise-wide social media adoption with Khoros

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General Motors achieves best-in-class social media management and rapid global adoption with Khoros

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GoDaddy achieves 65% revenue growth and rebrands as a champion for small business owners with Khoros Community

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Hagerty Insurance Company achieves 43% year-over-year follower growth and expands to all car enthusiasts with Khoros

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Hawaiian Airlines achieves faster response times and 27% audience growth with Khoros

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HP achieves faster, more efficient global customer care with Khoros

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HubSpot - Customer Case Study

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From cost savings to improved customer support, explore the early ROI and successes Hughesnet enjoyed from upgrading to Next Generation Khoros Communities

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How Instacart's strategic step to upgrading its community and adopting Khoros' next-generation communities platform helped drive tangible results

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Jawwy (STC mobile brand) achieves 1.4M+ annual support-cost savings and faster response times with Khoros Community & Khoros Care

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Jawwy (STC’s digital mobile service) doubles digital care volume, cuts costs, and boosts CSAT with Khoros

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Live Nation boosts ticket sales and maintains a unified brand voice with Khoros

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How Macmillan Learning's community enhances learning courses through innovative community-powered peer learning and networking

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Mall of America triples guest engagement and grows followers 60% with Khoros

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Microsoft achieves 600% community growth and $1M+ monthly support cost savings with Khoros Communities

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Midco achieves higher customer satisfaction and significant call deflection with Khoros Care

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MoneyGram achieves faster, more secure social customer care with Khoros Care

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MYOB achieves faster response times and reduced support volume with Khoros

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National Australia Bank achieves 3x support efficiency and serves 10,000+ customers digitally with Khoros

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National Instruments achieves 33% Instagram follower growth and amplified employee-driven brand awareness with Khoros Strategic Services

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National Instruments achieves a 50% reduction in content time and 464% increase in engagement with Khoros

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NetApp reduces cost-per-answer by 20% and boosts self-service and CSAT with Khoros

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NetApp achieves greater customer satisfaction with Khoros

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Optus achieves significant cost savings and increased customer loyalty with Khoros

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Orvis converts 58% of return calls into exchanges with Khoros CX Insights

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Palo Alto Networks achieves 73.6% increase in unique visitors and stronger community engagement with Khoros

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PEXA achieves digital transformation and a centralized customer community with Khoros

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Post Office achieves 2M+ Twitter impressions and streamlined customer engagement with Khoros

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Qlik achieves 70% YoY community growth and 25% case reduction with Khoros

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Qlik enhances their spam filter and incorporates seamless content organization, resulting in community engagement growth and community support deflection savings

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RACQ achieves faster response times and improved customer care with Khoros Care

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Randstad USA achieves 30% organic TikTok audience growth with Khoros

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Rogers Communications achieves 72% higher social customer satisfaction and sub-15-minute response times with Khoros Care

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Samsung Benelux achieves a 54-point NPS improvement with Khoros

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Samsung Electronics America achieves 90%+ accepted solutions and $1M monthly support savings with Khoros

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SANE Australia achieves the nation’s only 24/7 peer‑support community with Khoros Communities

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SAP Concur achieves $1M in support cost deflection and a 31% engagement lift with Khoros

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Schneider Electric achieves faster support and 90% solution rates with Khoros Community

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Schneider Electric's impactful use of community to enhance customer satisfaction and foster innovation and co-creation

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SeaWorld achieves brand love and boosts engagement with Khoros Strategic Services

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Sky achieves end-to-end digital self-service and £750K annual savings with Khoros Communities

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SMARTY's strategy for boosting community resolution and conversion rates.

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Smarty Social Media achieves 336% faster responses and 48% more service issues handled with Khoros

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Sony Europe achieves 2x increase in agent efficiency with Khoros

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Spectrum achieves 57% improvement in agent productivity and faster social customer care with Khoros

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Sprint achieves $3M in call deflection savings and faster customer support with Khoros

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Sprint achieves a 20% increase in secure messaging and stronger customer trust with Khoros Messenger

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STIHL achieves 97% one-business-day response rate and engages millions of fans with Khoros

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StubHub achieves 300% faster social response times with Khoros Care & Marketing

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Swisscom achieves rapid crisis response and improved customer sentiment with Khoros Care

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Symantec achieves 3-minute social responses and global scale with Khoros Care

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TechStyle Fashion Group achieves personalized, scalable customer care and 50,000 surprise & delight experiences with Khoros Care (Khoros)

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Telstra achieves 24/7 digital customer care and a thriving community with Khoros

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Three Ireland achieves best-in-class social customer care and scalable digital support with Khoros

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Three Ireland achieves 135% increase in sales conversions and 26% community growth with Khoros

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Topgolf achieves major social engagement growth and scalable social management with Khoros

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Truth Initiative achieves higher quit rates and 24/7 peer support with Khoros-powered EX Community

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TV 2 achieves more positive social media discourse with Khoros

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Ultra Mobile achieves a revenue-positive care operation and $4M incremental revenue with Khoros

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Unit4 achieves doubled customer engagement and reduced support volume with Khoros Community

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Upwork achieves timely global crisis communication and reduced support tickets with Khoros

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Upwork doubles community traffic and boosts member earnings with Khoros

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USAA achieves 99% time-on-task savings and faster, more efficient social customer care with Khoros

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USTA achieves 3x engagement and boosts retail sales at the US Open with Khoros Experiences

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Viessmann achieves a unified customer experience and faster digital support with Khoros

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Visa - Customer Case Study

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Visa achieves 124% user growth and boosts developer engagement with Khoros Community

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Vodafone Germany achieves unified, faster digital customer service — responses in under 10 minutes with Khoros

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Western Governors University - Customer Case Study

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Zoom achieves scalable customer support and community growth with Khoros

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How efforts made to recognize and reward members continue to drive significant business outcomes

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