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AAA
Veronica Anjelica Duarte McCants
Social Media Manager
Khoros
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation.
Case Studies
Showing 82 Khoros Customer Success Stories
How AAA National boosted engagement and awareness with Khoros
AAA
Mary Devine
Director of Brand Services
How AMC Theatres Partners with Khoros to Provide Digital Customer Care
AMC Theatres
Elizabeth Solomon
Manager, Social Media Care
How Austin Pets Alive! saved $50K in less than a year with Khoros
Austin Pets Alive!
Heather Stout
Social Media Specialist
How AGL Transforms Its Digital Customer Experience with Khoros
Australian Gas Light Company
Liam Woods
Digital Community Channel Manager
How Autodesk Leverages Peer-to-Peer Support with Khoros Community
Autodesk
Katinka Sante
Senior Program Manager, Strategic Programs
How Khoros Helped Autodesk Increase Engagement with Answer Days
Autodesk
Aaron Weiss
Community Manager
How BBC News Increased Social Referrals to Their Website by 50%
BBC News
Mark Frankel
Social Media Editor
uts support costs and delights customers with a “digital-first” customer service strategy
Bell Canada
Imad Daoud
Senior Manager
How Khoros Helps One of Australia’s Largest Banks Drive Exceptional Customer Experiences
Beyond Bank Australia
Aimee Iannone
Social Media Specialist
British Gas Leveraged Khoros Care for Better Social Customer Care
British Gas
Louisa Martin
Social Media Manager-Communities
Canon improves customer engagement and support by putting relationships at the center of its online community
Canon
Christopher Canada
Community Manager
How Chip Ganassi Racing Cracked the Millenial Market with Khoros
Chip Ganassi Racing
Sam Pierce
Senior Manager of Digital & Social Media
Cisco Realizes Extraordinary Community ROI with Khoros
Cisco
Becky Scott
Program Manager, Cisco.com Digital Support Experience
Consorbank's Investment in Community Improves Customer Satisfaction Rating
Consorsbank
How Constant Contact Puts the Customer Experience First
Constant Contact
David McCann
VP of Customer Operations
How Copa América's 100th Anniversary Scored Serious Social Goals
Copa América
Christianne Harder
Digital Fan Experience Manager
How Khoros Helped the Dairy Industry Tell Its Story
Dairy Management, Inc.
How Dataiku created and ran the perfect community playbook
Dataiku
Julie Hamel
Senior Director User Advocacy
How Dr. Pierre Ricaud attracted 50,000 new community members
Dr. Pierre Ricaud
Alexandra Gelinet
Lead for Community and Social
How EDF Energy inspires girls to be #PrettyCurious
EDF Energy
John Hunter
Brand Digital & Social Media Manager
How European Wax Center handled a 300% increase in inbound message volume
European Wax Center
Auburn Berry
Director of Social Media, PR, and Brand Activations
How European Wax Center went from 6 agent platforms to 1
European Wax Center
Auburn Berry
Director of Social Media, PR, and Brand Activations
How F5 increased natural search visits by over 36% with Khoros
F5
Lief Zimmerman
Program Manager, Community
How Four Seasons increased revenue with a genius social promotion
Four Seasons Hotel New York
How General Motors found a best-in-class social media management solution with Khoros
General Motors
Carolin Probst-Iyer
Manager, Global Social Media Center of Expertise
How General Motors found a best-in-class social media management solution with Khoros
GM
Carolin Probst-Iyer
Manager, Global Social Media Center of Expertise
How GoDaddy Used Community to Rebrand as a Champion for Small Business Owners
GoDaddy
Eric Stieg
Head of Community
How Hagerty Wins Fans on Social Media with Khoros
Hagerty Insurance Company
Julie Gu-Scallen
Director of Audience Development
How Hawaiian Airlines is Both Human and Helpful on Social
Hawaiian Airlines
Asiana Ponciano
Consumer Affairs Manager
HP Provides Winning Customer Care with Khoros
HP
Kriti Kapoor
Global Director of Social Customer Care
How Jawwy Empowered Customers with a Khoros Community
Jawwy
Ramy Metwally
Head of Social Media Care
How Jawwy doubled digital care volume, cut costs, and raised CSAT
Jawwy
George Attia
VP of Customer Care
How Live Nation Uses Khoros to Boost Ticket Sales and Maintain Brand Voice
Live Nation
Tim Carr
Vice President of Social Marketing
How Mall of America Creates a Great Guest Experience
Mall of America
Nate Sandell
Senior Manager of Social Media
How Microsoft Shifted from Support to True Engagement with Khoros Communities
Microsoft
Sandy Rivas
Senior Program Manager
How Midco Used Khoros Care to Improve Customer Satisfaction and Deflect Calls
Midco
Kenneth Nelson
Customer Care Manager
MoneyGram Leveraged Khoros Care to Transform Their Digital Customer Experience
MoneyGram
Lindsay Conant
Senior Manager, Digital Marketing Analytics & Social Care
MYOB Leverages Khoros to Develop a Flourishing Online Community
MYOB
How Google’s Business Messages helped NAB serve more customers digitally
National Australia Bank
Reveka Katakis
Head of Digital Engagement & Social
How Khoros Strategic Services developed an Employee Advocacy Program for National Instruments
National Instruments
How National Instruments Built and Scaled a Global Social Media Presence
National Instruments
Brian Nunnery
Social Media Program Manager
NetApp Achieves Greater Customer Satisfaction with Khoros
NetApp
Terri Peluso
Community Program Manager
Optus Leveraged Khoros to Reduce Costs and Build Customer Loyalty
Optus
Karen Le
Community Manager
How Orvis converts 58% of returns to exchanges with Khoros CX Insights
Orvis
Lisa Lavin
Director of Customer Experience
How Khoros Drives PEXA’s Digital Transformation
PEXA
Emily Billing
Community Manager
Post Office UK Successfully Leverages Khoros for Their #LoveSundays Campaign
Post Office
Darren Jones
Senior Social Media Manager
How Qlik optimized their community with Khoros
Qlik
Courtney Cromley
Director, Global Support Delivery - Americas
How RACQ reduced response times to deliver exceptional customer care
RACQ
Rachael White
Social Media Strategist
How Randstad USA used Khoros to grow their TikTok audience by 30%
Randstad
Karen Pace
Director, Social and Content Marketing
How Rogers Became the World’s First Telecom Provider to Offer Customer Care on Facebook Messenger
Rogers Communications
Danielle Kovac
Director, Office of the President
Samsung improved NPS by 50+ points with Facebook Messenger
Samsung
Ruben Lowenstein
Manager for Customer Care
How Samsung’s Community Transforms Support and Empowers Customers
Samsung
Aaron Blackwell
Senior Program Manager
How SANE Australia Built the Country’s Only 24/7 Peer-Support Community
SANE Australia
Sophie Potter
Director
How the SAP Concur community team used customer input to pivot fast
SAP Concur
Beshoy Maoud
Site Manager
How Schneider Electric Innovates with Community
Schneider Electric
JP Bonnafoux
VP Growth & Success, Digital Business
How Khoros Strategic Services Drives Positive Sentiment and Builds Advocates Through Brand Love
SeaWorld
SeaWorld
Director of Social Media and Digital Engagement
How Sky more than doubled engagement during an unprecedented year
Sky
Nima Baniamer
Community Product Owner
How Smarty Social Media Uses Khoros and Synthesio for Social Marketing
Smarty Social Media
Jamie Dadant
Social Listening and Community Outreach Manager
How Sony Europe doubled agent efficiency with Khoros
Sony
Manuella De Roover
Social, Reviews, and Campaigns Manager
How Spectrum Streamlined Customer Care with Khoros
Spectrum
Phil Blum
Social Media Customer Care Manager
How Sprint Turned Around Its Community with Khoros
Sprint
Allison Fasching
Social Engagement Strategy & Community Management
How Sprint Builds Trust with Customers Using Khoros Messenger
Sprint
Allison Fasching
Social Engagement Strategy & Community Management
STIHL reaches millions of fans across social media
STIHL
Les Robinson
Social Media Marketing
Stubhub Rocks Social Customer Service with Khoros Care & Marketing
StubHub
Mary C. Hill
Customer Service and Social Media Manager
How Facebook Messenger helped Swisscom create happy customers during a technical incident
Swisscom
Joel Viotti
Social Media Manager
Symantec Scales Social Customer Service with Khoros Care
Symantec
Tim Lopez
Project Manager, Social Customer Care
How TechStyle Supports Their Customer Care Agents with Khoros
TechStyle Fashion Group
Anna Pettus
Sr. Director Strategic Operations
How Telstra Transformed their Digital Customer Experience
Telstra
Monty Hamilton
Digital Operations Director
How Three Ireland improved their care strategy with Khoros
Three Ireland
How Khoros Helped Topgolf Boost Engagement
TopGolf
Adrienne Chance
Director of Corporate Communications
How Truth Initiative’s Khoros-powered EX Community is encouraging people of all ages to quit nicotine and tobacco
Truth Initiative
Amanda Graham
Chief of Innovations
How Khoros supported TV 2’s social media awareness campaign to encourage more positive social media discourse
TV 2
Lars Aaes
Social Media Team Lead
Ultra Mobile transforms their care operation to be revenue positive
Ultra Mobile
Jon Lamont
Director of Care Revenue
How Unit4 puts customers first with Khoros Community
Unit4
Filipa Pedroso
Community Manager
Upwork Creates Economic Opportunities Behind Strength of Online Community
Upwork
Stan Gromer
Director
Upwork Keeps Customers Informed During Global Crises
Upwork
Stan Gromer
Director
How USAA Optimizes Social Customer Care for Greater Efficiency
USAA
Heather Cronin
Executive Director, Social Business
How USTA’s Authentic Social Media Marketing Drove Sales
USTA
Brian Ryerson
Manager of Digital Strategy
How Viessmann built a customer-first strategy with the Khoros platform
Viessmann
How Visa Customized their Community with Khoros to Boost Engagement
Visa
Ved Prakash Agarwal
Engineer Manager
Unifying digital customer service to efficiently resolve customer issues
Vodafone
Sebastian Quednau
Project Coordinator
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