Case Study: Western Governors University builds student communities and boosts support outcomes with Khoros

Western Governors University - Customer Case Study

Western Governors University (WGU) is an accredited online university serving more than 120,000 students across all 50 U.S. states. To strengthen student engagement and academic success, WGU needed a way to create connected communities where students could find support, collaborate, and build peer relationships, and it turned to Khoros for help.

Using Khoros-powered community hubs, student clubs, and support groups, Western Governors University created spaces for peer-to-peer learning and student connection. The result was a 92% resolution rate for student support queries, an 85% CSAT score, and a community that now supports a large student population more effectively across the country.

Western Governors University

Kerrie Thometz

Senior Knowledge Specialist