Case Study: Hughesnet improves customer support and community management with Khoros

From cost savings to improved customer support, explore the early ROI and successes Hughesnet enjoyed from upgrading to Next Generation Khoros Communities

Hughesnet, a leading high-speed satellite internet provider serving rural America, needed a faster, easier way to support customers during outages and other time-sensitive issues. Working with Khoros, the team evaluated Next Generation Khoros Communities to replace their older community setup and reduce reliance on coding and developer resources.

Khoros implemented Next Generation Khoros Communities with single-sign-on and a modern WYSIWYG backend, giving Hughesnet the ability to quickly update content, create alert banners, and manage the community without developer help. The result was time and cost savings, improved customer support during weather-related outages and other disruptions, and greater agility for a lean team, while also laying the groundwork for future goals like higher engagement, retention, and lower time-to-answer.

Hughesnet

Michelle Rodriguez

Social Media Manager II