Case Study: PEXA achieves digital transformation and a centralized customer community with Khoros

How Khoros Drives PEXA’s Digital Transformation

PEXA (Property Exchange Australia) is modernizing Australia’s $7.2 trillion residential property market by replacing paper-based transactions with electronic processing, but faced the challenge of shifting an industry entrenched in analog practices. To build trust, reach geographically and regionally isolated customers, and own conversations that were happening on social channels, PEXA partnered with Khoros and implemented Khoros Community as a centralized hub for customer engagement and training.

Khoros built a Khoros-powered community that centralized PEXA-related conversations, provided self-service training modules and a help center, and nurtured a peer-to-peer network for property lawyers and financial institutions. The solution delivered measurable impact: 2,500+ community members, 700+ discussions that improve PEXA usage, and 220+ help articles, significantly improving the customer experience and enabling PEXA to drive broader industry collaboration.

PEXA

Emily Billing

Community Manager