Case Study: Atlassian Scales Community Engagement with Khoros

How Atlassian leveraged community-lead growth initiatives to enhance product feedback and increase product and feature awareness

Atlassian, a global collaboration software company, needed to scale its developer community while preserving its authentic, developer-first culture. Using Khoros and its community platform, Atlassian aimed to support go-to-market strategies through a long-running community program that had been operating since 2006 and moved to Khoros in 2017.

Khoros helped Atlassian grow and manage its community at scale with tools for engagement, membership programs, and superuser participation. The results included a 53% increase in group membership, a 33.71% rise in community visits, more than 19 million unique visitors, 270,000+ posts, and 390 active superusers driving engagement.

Atlassian

Janice James

Community Manager