Case Study: Dataiku achieves 480% community visit growth and $1M+ cost deflection with Khoros

How Dataiku created and ran the perfect community playbook

Dataiku, a leading AI and machine learning platform, needed a more strategic, feature-rich way to engage customers—its previous Q&A platform lacked analytics, gamification, and customization. Seeking a partner that could deliver a cohesive experience across web properties and scale with them, Dataiku selected Khoros Communities to build a formal online community and secure company-wide buy-in.

Working with Khoros, Dataiku launched a phased community playbook—hiring a dedicated team, identifying super users, running ambassador programs and weekly challenges, and using Khoros’ account team for ongoing optimization. The results were rapid and measurable: 240k community visits in year one (a 480% increase vs. the prior platform), $1M+ in cost deflection, an 82% accepted-solution rate, 2 million solution views, and 70%+ of traffic from organic search, demonstrating the impact of the Khoros-powered community.

Dataiku

Julie Hamel

Senior Director User Advocacy